❓ Frequently Asked Questions (FAQ)

Once your order is shipped, you will receive a confirmation message with a tracking ID and courier details via email or SMS. You can use this tracking number on the courier partner’s website to check the real-time status of your shipment.

We accept returns only for products that arrive damaged, defective, or incorrect. If you receive a damaged item, please contact our support team within 48 hours of delivery with clear photos or videos of the product and packaging. After verification, we will assist you with a replacement or resolution.

Yes, we offer Cash on Delivery (COD) on selected locations across India. COD availability may depend on your delivery PIN code.

Delivery usually takes:

  • Metro cities: 3–5 business days
  • Tier 2 & Tier 3 cities: 5–7 business days
  • Remote areas: 7–10 business days

Delivery times may vary depending on courier service and location.

Yes, Mist N Scents provides shipping to most locations across India. You can check delivery availability by entering your PIN code during checkout.

Orders can be cancelled only before they are shipped. If you wish to cancel your order, please contact our support team as soon as possible with your order details.

Yes, the perfume testers available at Mist N Scents are safe to use. Tester perfumes are originally produced by brands for display and fragrance testing purposes. The fragrance quality is the same as the regular retail version. The only difference is usually the packaging, which may be simpler or may not include the retail box. All our perfumes are carefully sourced to ensure customers receive quality fragrance products.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos or a video of the damaged product and packaging. Our team will review the issue and provide the appropriate solution.

You can contact our customer support team through:

  • Email: mistnscents@gmail.com
  • Contact Form: Available on our website
  • WhatsApp or Phone:

Our support team will respond as quickly as possible to assist you.